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To log a support request, it could not be easier. Via this website; Using the online helpdesk, or by using our "live-chat" service. By e-mail; Visit the contact page and click one of the "contact" links, then choose one of the available e-mail links. Telephone; Customer Care 0870-423-2757.

Once the support request is logged, we will normally contact you within one hour. This is our first level of support. One of our advisors will collect further information, and if possible try and resolve the issue.If the first level response does not resolve the issue, the request will be raised to level two. A service engineer will contact you, and, if needed, will remote in to the system to resolve the issue.

If the second level response does not resolve the issue, it will then be raised to third level status. This will require a site visit from an ITVET engineer. Again the response time will vary depending on the support package you have chosen.
Childsplay

Sales and Marketing

Brian Harper

Sales Manager

Phone:   0870 423 2757

Email:   sales@itvet.co.uk
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Support Services

Ted Nixon

Service Manager

Phone:     0870 423 2757

Email:       servicedesk@itvet.co.uk
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Emergency Support

Service Desk

Phone:     0870 423 2757

Email:      servicedesk@itvet.co.uk

Web:        www.itvet.co.uk/support
 
                 Locations:

Hertfordshire

ITVET Limited
4 London Road
Bishops Stortford
Herts
CM23 5ND

Tel: 0870-423-2757

London

ITVET Limited
2nd Floor
145-157 St John Street
London
EC1V 4PY

Tel: 0870-423-2757
ITVET Manged Networks

Copyright © 2007. ITVET Limited. All rights reserved.
IT VET Provides IT Support and Managed Services to Small and Medium Enterprises Covering Greater London the Southeast

Web Design by IT VET 2007

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ITVET offer the following IT related services

IT Support, IT Outsourcing companies, PC computer support, disaster recovery, online backup, network security

Computer Support, PC Support, Network Support, remote access, wireless networks, support contract

computer network troubleshooting, firewall support, wifi support, Network Administration, Instant IT Support

Network Maintenance, Networking, IT Consulting, Managed Network Services, managed Network Security

HP Technical Support, Dell Technical Support, IBM Technical Support, Live IT Support

HP Server Support, Dell Server Support, IBM Server Support, 24 7 Server Support, IT Support Costs

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