ITVET complete the transition of managed IT support for three shopping centres


Press Release: ITVET complete the transition of managed IT support for three shopping centres, recently adopted by Mapp property management. 

ITVET, were awarded the contract to transition the managed IT support for three major UK shopping centres at Eldon Square, Potteries Centre and Soar, Braehead, on behalf of property management agents, Mapp.

As an established managed IT support provider in the Retail sector, ITVET bring with them a wealth of experience in the property management sector. Due to exceptional circumstances, the IT services transition and upgrade project – which would normally have a minimum lead time of 6-8 weeks – was completed in just 7 days.

The project is a landmark for ITVET, achieving a rapid turnaround over multiple locations across the country. The programme allowed just 2 days on each site to fully transition all IT services, including new hardware installations and so required mobilization across the organisation.

With no prior access available, the implementation phase was planned remotely, entirely from technical documentation and network designs. ITVET had a window of just 3 hours to transfer all services, while the centres remained open throughout delivery. On top of this, there were hundreds of miles between sites, so the project role out required precision logistical planning, and left no scope for inaccuracy.

Daryl Fuller, Managing Director, ITVET group, said:

‘We were delighted to be awarded this contract by Mapp and it was a privilege to have the opportunity to work on these transitions with them. Today, the retail sector is in a state of flux, but we believe that this is the moment that will enable shopping centres to innovate, enhance and recover stronger.

For us, it was an opportunity to showcase the value ITVET brings to our customers. We provide services to around 400 shopping centres throughout the UK and Europe, so we know the market and the technology inside out. We are agile – we can mobilise quickly to deliver sophisticated, reliable managed IT services on request, and we can also offer long-term ongoing support.

In addition, we wanted to add value by transitioning and upgrading several outsourced services. We quickly simplified Mapp’s supply chain, assuring ongoing business continuity, and reducing risk by lowering the number of providers from four, down to one.

The whole transition programme was delivered on time, to budget and within the 7-day Go-Live window. It has been an enormous undertaking which has involved everyone pulling together, and we are extremely proud of the results’

By fully managing the supply chain, ITVET are guaranteeing the provision of expert support with a single point of contact. This includes Wi-Fi connectivity, cloud-based phone systems (including all lifts with a 50 port ATA), Cisco wireless networks for public and private use, switch infrastructure to service CCTV, footfall, and digital services.

ITVET also installed resilient servers with automatic failover and replication to Microsoft Azure, renewed all desktop IT hardware with high specification technology. All including 24/7 support meaning that the Owners, the management company (Mapp) and the shopping centre staff can be confident in their IT all day, everyday.

To see how ITVET can help your business, contact us here.


ITVET awarded ISO27001:2013 Certificate


Press Release: Managed IT Service provider, ITVET Ltd, achieve ISO27001:2013 for Information Security

ITVET are pleased to announce that they have achieved certification to ISO27001:2013 for Information Security. The fulfilment of this latest ISO standard substantiates ITVET’s exceptional data security practices, giving clients confidence in how security risks are managed.

With a surge in people working remotely due to the impact of Covid-19, the demand for businesses to secure their customers’ data has increased. Businesses will be looking to their managed IT service providers to ensure that vulnerability is mitigated through rigorous information security processes.

Becoming ISO27001 certified demonstrates conformity of our Information Security Management System (ISMS), providing customers with assurance regarding the security of our systems, and their data.

Head of Operations, Janet Conboy, commented:

“Information security is a primary risk for any business. With threats constantly changing and evolving, it is imperative that we are proactive in our operations to stay ahead to ensure that we provide the best security for our clients.

As a leading managed IT services provider to businesses around the UK, it is essential for our customers to know that their confidential information is secure and that any cybersecurity risks are mitigated.

Our software solutions are designed to enable our clients to harness the power of their data and so it is vital that we assure our clients that we protect that data, and with it, their company and its assets.

The ITVET ethos is grounded in dedication to continuous transformation. We have always placed information security at the centre of that and the ISO27001 certification is the highest standard in information security – offering our clients peace of mind and guaranteeing a partner who is dedicated to data security management.”

The international standard for implementation, management, and maintenance of information security within a company, is the latest ISO standard to be achieved by the company and follows the successful completion of ISO22301:2019 earlier this month. The final standard to be achieved will be ISO9001:2015 Quality management standard, which we aim to achieve by the end of 2020.


How to resolve Connectivity Issues when you are working remotely


Over the past 7 months, there has been a shift in the way we work. A large proportion of the working population has adopted remote working, and that has led to us all having to create the right environment for work, within our homes.

One of the most common challenges with home working is ensuring Connectivity Issues does not let you down for important Zoom calls or Teams meetings with clients.

If you have been having Connectivity Issues, here are our top 5 tips to get you back online quickly:

  1. Establish what you are using to connect your laptop to enable you to work remotely: This could be a VPN (virtual private network). It’s easy to forget to connect when you are rushing to login. Double checking you have connected to a VPN should be your first step.

  2. Check your WiFi connection: Is your ethernet cable connected to your laptop or are you connected via your WiFi router? If you are connected via WiFi, and you have recently started working from home, check that you are in a position your WiFi signal can reach. Opening doors or moving to a position nearer the router can help in the short term. Otherwise, check your WiFi password or contact your network provider in case of local outage. The best way to work from home would be using a wired connection direct into the router with an ethernet cable.

  3. Reboot your router and laptop to give your systems a refresh: An IT Technicians go to advice – turn it off and on again. This is often the solution. Once your laptop is back up and running, reconnect to your WiFi hub, and see if the problem is resolved.

  4. Internet still not working? Find out if anyone is streaming movies, downloading content or playing online games. Internet speeds can drop if your local WiFi connection is congested. Disconnect any devices that are contributing to heavy usage (you can reconnect these later).

  5. Check your internet speed at http://www.speedtest.net/ – For the best working experience you are looking for a download speed of 10Mbps and an upload of 5Mbps.

    Still experiencing Connectivity Issues? It may be that you require a signal booster to enable you to work effectively in your area. Email us directly at [email protected], for more information.

ITVET awarded ISO22301:2019 Certificate


Press Release: Managed IT Service provider, ITVET Ltd, achieve ISO22301:2019 for Security and Resilience in Business Continuity Management.

ITVET Ltd have been awarded ISO22301:2019 certification for Security and Resilience in Business Continuity Management (BCM). This certification signifies ITVET’s continued commitment to assure the safety and quality of mission critical services to the retail, property, pharmaceutical and human resources sectors, at a time of significant ongoing concern for businesses globally.

To meet the criteria, ITVET were required to conduct an in-depth review of all critical activities; mapping risks and their impact and creating a comprehensive Business Continuity Plan (BCP). This included a full supply chain review,ensuring that all partners compliant. Accomplishing ISO22301 secures our supply chain, along with our hosted software, communications platforms, DNS records, financials, facilities, and staff. It enables an improved response to unexpected and disruptive incidents, by documenting and preparing for response – securing our unparalleled service to our customers.

The continuous improvement system aligns our ethos with our procedures and provides a foundation to ensure we propel forward our goals to lead the way in the IT managed service sector.

Richard Fountain, Managing Director, commented: 

“We are delighted that we have just achieved ISO accreditation for ISO22301 Business Continuity Planning (BCP). As a provider of essential, mission critical technology services we have always placed BCP at the forefront of everything we do and gaining the ISO22301 further underlines the quality and resilience of the services we provide. 

We are proud of the hard work and commitment of all our colleagues in helping us consistently achieve, but also surpass the standards required to be accredited by the scheme. 

Covid-19 has already created significant challenges for our customers, and we want to make sure that we are offering the highest standards of service possible to ensure that we are able to mitigate risk by ensuring that their IT provisions are safe and secure. “ 

This is the first in a programme of accreditations which aims to ensure the highest standards of quality and safety in the provision of services to clients. We are now working towards ISO27001:2017 Information security standard, and ISO9001:2015 Quality management standard, which we aim to achieve by the end of 2020.