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Client Services Supervisor

£26,000 - £29,000 +Bonus & Excellent Benefits

At ITVET group we are committed to breaking the boundaries in IT Managed Services. Our passionate, expert team is dedicated to driving our client's technology forward, through innovation and perseverance. We are proud to be a company that is different, but not just for the sake of it. We take great pride in the fact that we are a community, and as a community, everyone contributes, has a voice and, is treated equally.

Job Summary:

As a Client Services Supervisor, you will oversee the day-to-day activities of the Software Services support team, dealing with new client on-boarding, and support requests. Overseeing support requests and distributing them to the relevant colleagues so they are dealt with in a timely fashion. This will include assessing each request to prioritise, and monitoring the workloads of technical service advisors and software developers

The role will involve:

  • Manage a small team of technical service advisors
  • Manage the workflows and workloads of the team
  • Oversee the on-boarding of new clients who have purchased ITVET software
  • Liaise with clients and suppliers for data or services that may be required
  • Assist with training of clients to use ITVET software (training will be provided)
  • Ensure development requests are packaged correctly before assigning to developers
  • Ensuring data entry is consistent and accurate
  • Helping the team with priorities and ensuring everyone has a sufficient amount of work
  • Monitoring the quality of the various products; raising improvement suggestions

The ideal candidate will:

  • Experience managing a team
  • Tech savvy or technical experience
  • Have great attention to detail
  • Be friendly and proactive
  • Be experienced in customer services and administration
  • Have excellent organisational and prioritisation skills

As well as a generous salary we offer an excellent range of benefits:

  • Pension plan
  • Keep fit and healthy with a fitness allowance
  • Private Health insurance
  • 29 days holiday
  • Virtual social calendar of events

Our mission statement is to provide innovative technology solutions with integrity, whilst caring for our clients and planet. Actively encouraging and enabling our colleagues and partners to support charitable and worthwhile good causes in our communities. In line with this, we seek people who are generally kind spirited and caring towards others.

Successful candidates are subject to a basic DBS check.