ITVET complete the transition of managed IT support for shopping centres

Press Release: ITVET complete the transition of managed IT support for three shopping centres, recently adopted by Mapp property management. 

ITVET, were awarded the contract to transition the managed IT support for three shopping centres in UK such as at Eldon Square, Potteries Centre and Soar, Braehead, on behalf of property management agents, Mapp.

As an established managed IT support provider in the Retail sector, ITVET bring with them a wealth of experience in the property management sector. Due to exceptional circumstances, the IT services transition and upgrade project – which would normally have a minimum lead time of 6-8 weeks – was completed in just 7 days.

The project is a landmark for ITVET, achieving a rapid turnaround over multiple locations across the country. The programme allowed just 2 days on each site to fully transition all IT services, including new hardware installations and so required mobilization across the organisation.

With no prior access available, the implementation phase was planned remotely, entirely from technical documentation and network designs. ITVET had a window of just 3 hours to transfer all services, while the centres remained open throughout delivery. On top of this, there were hundreds of miles between sites, so the project role out required precision logistical planning, and left no scope for inaccuracy.

Daryl Fuller, Managing Director, ITVET group, said:

‘We were delighted to be awarded this contract by Mapp and it was a privilege to have the opportunity to work on these transitions with them. Today, the retail sector is in a state of flux, but we believe that this is the moment that will enable shopping centres to innovate, enhance and recover stronger.

For us, it was an opportunity to showcase the value ITVET brings to our customers. We provide services to around 400 shopping centres throughout the UK and Europe, so we know the market and the technology inside out. We are agile – we can mobilise quickly to deliver sophisticated, reliable managed IT services on request, and we can also offer long-term ongoing support.

In addition, we wanted to add value by transitioning and upgrading several outsourced services. We quickly simplified Mapp’s supply chain, assuring ongoing business continuity, and reducing risk by lowering the number of providers from four, down to one.

The whole transition programme was delivered on time, to budget and within the 7-day Go-Live window. It has been an enormous undertaking which has involved everyone pulling together, and we are extremely proud of the results’

By fully managing the supply chain, ITVET are guaranteeing the provision of expert support with a single point of contact. This includes Wi-Fi connectivity, cloud-based phone systems (including all lifts with a 50 port ATA), Cisco wireless networks for public and private use, switch infrastructure to service CCTV, footfall, and digital services.

ITVET also installed resilient servers with automatic failover and replication to Microsoft Azure, renewed all desktop IT hardware with high specification technology. All including 24/7 support meaning that the Owners, the management company (Mapp) and the shopping centre staff can be confident in their IT all day, everyday.

To see how ITVET can help your business, contact us here.

ITVET awarded ISO22301:2019 Certificate

Press Release: Managed IT Service provider, ITVET Ltd, achieve ISO22301:2019 for Security and Resilience in Business Continuity Management.

ITVET Ltd have been awarded ISO22301:2019 certification for Security and Resilience in Business Continuity Management (BCM). This certification signifies ITVET’s continued commitment to assure the safety and quality of mission critical services to the retail, property, pharmaceutical and human resources sectors, at a time of significant ongoing concern for businesses globally.

To meet the criteria, ITVET were required to conduct an in-depth review of all critical activities; mapping risks and their impact and creating a comprehensive Business Continuity Plan (BCP). This included a full supply chain review,ensuring that all partners compliant. Accomplishing ISO22301 secures our supply chain, along with our hosted software, communications platforms, DNS records, financials, facilities, and staff. It enables an improved response to unexpected and disruptive incidents, by documenting and preparing for response – securing our unparalleled service to our customers.

The continuous improvement system aligns our ethos with our procedures and provides a foundation to ensure we propel forward our goals to lead the way in the IT managed service sector.

Richard Fountain, Managing Director, commented: 

“We are delighted that we have just achieved ISO accreditation for ISO22301 Business Continuity Planning (BCP). As a provider of essential, mission critical technology services we have always placed BCP at the forefront of everything we do and gaining the ISO22301 further underlines the quality and resilience of the services we provide. 

We are proud of the hard work and commitment of all our colleagues in helping us consistently achieve, but also surpass the standards required to be accredited by the scheme. 

Covid-19 has already created significant challenges for our customers, and we want to make sure that we are offering the highest standards of service possible to ensure that we are able to mitigate risk by ensuring that their IT provisions are safe and secure. “ 

This is the first in a programme of accreditations which aims to ensure the highest standards of quality and safety in the provision of services to clients. We are now working towards ISO27001:2017 Information security standard, and ISO9001:2015 Quality management standard, which we aim to achieve by the end of 2020.

We are a Real Living Wage Employer!


The Living Wage Foundation is pleased to announce that ITVET has accredited as a Real Living Wage Employer. 

Their Real Living Wage commitment will see everyone working at ITVET, regardless of whether they are direct employees or third-party contracted staff; receive a minimum hourly wage of £9.30 in the UK or £10.75 in London. Both rates are significantly higher than the statutory minimum for over 25s of £8.21 per hour. The Real Living Wage is an hourly rate set independently and updated annually and is calculated according to the real costs of living. Employers choose to pay the Real Living Wage on a voluntary basis. The Real Living Wage enjoys cross-party political support.

Katherine Chapman, Director, Living Wage Foundation said: “We welcome ITVET to the Real Living Wage movement as an accredited employer. Responsible businesses across the UK are voluntarily signing up to pay the Real Living Wage now. The Real Living Wage rate is annually calculated to reflect the real costs of living. We are a movement of over 3700 UK employers who together want to go further than the government minimum to make sure all their staff earn enough to live on. We have lots of small businesses as well as big household names like; IKEA, Aviva, Chelsea and Everton Football Clubs and many more. These businesses recognise that the Real Living Wage accreditation is the mark of a responsible employer and they, like ITVET join us, because they too believe that a hard day’s work deserves a fair day’s pay.”

About the Living Wage Foundation

The Real Living Wage is an hourly rate set independently and updated annually. The Real Living Wage is calculated according to the basic cost of living in the UK. Employers choose to pay this wage on a voluntary basis. The Real Living Wage enjoys cross-party support. The UK Real Living Wage is currently £9.00 per hour. The London Living Wage is currently £10.55 per hour. This figure covers all boroughs in Greater London. These figures are calculated annually by the Resolution Foundation and overseen by the Living Wage Commission, based on the best available evidence on living standards in London and the UK. The Living Wage Foundation recognises and celebrates the leadership shown by Living Wage employers across the UK. There are currently over 3700 accredited employers. We are an initiative of Citizens UK. We believe that a hard day’s work deserves a fair day’s pay. We support responsible employers to voluntarily go further than the government minimum and pay the real Living Wage, to all their staff, so they can earn enough to meet the cost of living. We receive guidance and advice from the Living Wage Advisory Council. The Foundation is supported by our principal partners: Aviva; IKEA; Joseph Rowntree Foundation; KPMG; Linklaters; Nationwide; Nestle; Resolution Foundation; Oxfam; Trust for London; and Queen Mary University of London.

What about the Government’s national living wage?

In July 2015 the Chancellor of the Exchequer announced that the UK Government would introduce a compulsory ‘national living wage’. This new government rate is a new minimum wage rate for staff over 25 years old. It was introduced in April 2016 and the rate is £8.21 per hour. The rate is separate to the Real Living Wage rate calculated by the Living Wage Foundation.  The government rate is based on median earnings while the Living Wage Foundation rate is calculated according to the cost of living.

disaster recovery from ITVET

Let’s talk about the elephant in the room…


Ensuring you have a solid disaster recovery and business continuity plan in place should be of the highest priority for your business.

Disaster can strike from anywhere at any time, so being prepared is a must. Whether it be flood, fire, or worse, it is imperative you have a tested business continuity plan in place so you have minimal down time in the event of a disaster.

If your software and services are hosted, you can access them regardless of any hardware damage and you will be able to restore your services in very little time and maintain a sense of business continuity. Alongside this, without a backup system in place, you could lose all your data entirely. If you only have paper versions of your records and data, these will almost certainly not survive smoke, fire or water damage, which could potentially lead to you being held liable for loss of records.

Another thing to plan for is remote working. Ensuring your employees can continue working either from home or a temporary location in the event of a disaster is imperative, as if your employees are not able to work this could impact your business reputation and you also run the risk of losing your employees.

If disaster does strike your business, you will need to contact your employees to warn them of the disaster. Alongside this, your clients will still need to be able to contact you, so having a phone system that can be diverted to an alternative location means that in an emergency you will be able to contact your clients, suppliers and employees.

Ensuring business continuity is important, however the most crucial element of a disaster is ensuring no one is harmed, which is why a suitable evacuation plan and being able to track where your employees are on site is essential.

Contact the ITVET team today to discuss your options and ensure you are protected, should disaster strike.


Is your business based in London? Head over to our dedicated page on IT Support London to see how we can provide you with exceptional levels of service, here.

Is Your Shopping Centre IT & Data Compliant?


There are a variety of different IT systems and services installed at every shopping centre, including the Car Park, CCTV, BMS and Footfall, to name but a few. It would be easy to think that the respective providers of these systems would manage and maintain the networks they are installed on to make sure they are secure from hackers and other online threats, however unfortunately this is often not the case as many third-party providers will only accept liability for their own equipment and not the data network they are installed on, or the Internet connection which is used to remotely access them. This leaves a huge black hole in the IT security at each centre and could potentially lead to catastrophic failures and expensive outages if the systems go down. We have already seen several shopping centre’s car park systems unable to take payment for several days, costing the landlord thousands of pounds in lost income. Aside from this, there is the data security aspect, for which the potential fines for non-compliance are huge.

It is worth pointing out that many of these third-party systems such as the Car Park or BMS may have been installed several years ago, with the data cabling and infrastructure being even older. We have seen some cable installations dating back as far as 20 years! In many cases, they have not been maintained or checked for quality or security and are simply left untouched from the day of installation. Unlike electrical installations, which require certificated installers and regular maintenance, data networks are not afforded the same regulatory checks.

Hackers and online scammers are becoming more and more sophisticated and we are seeing an increase in third party systems being hacked into as these criminals broaden their target area. One of the highest profile cases was the hacking of the display screens in Cardiff Town Centre, where inappropriate political messages were displayed on them. Sadly, this was not an isolated incident, as there are far more hacks like this that happen but do not get publicised.

So, what can be done to firstly protect your centre’s IT systems but also make sure they are compliant? In the first instance, we advise contacting the third-party provider and check if the system is installed on a data network, and if it is, whether they support and maintain it. If the answer is no, then the next step would be to contact your IT support provider and ask them to carry out an audit of the various third party systems. They will most likely need to liaise directly with the system provider, so that they have all of the information they require to access the system.

ITVET have been providing Managed IT and Communication Services to the shopping centre industry for over 10 years. If you would like us to carry out an in-depth IT audit of your centre, please contact our network security team on 01279 464470.

5 hardware upgrades for an efficient 2017


Purchasing new hardware may feel like an excessive cost to your business, especially if your machines seem to be working. However, by investing in your IT systems you will see the benefits dramatically outweigh initial purchase costs. A faster network and more efficient hardware will boost productivity allowing you to focus on growing your business. These are the top five pieces of hardware you should consider updating or upgrading in 2017.

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1. PCs and laptops

Have you been avoiding purchasing a new PC? Old machines are prone to faults and slow machines mean wasted time. For each PC or laptop older than 3 years your business is losing around £4,805 a year. See our recent blog post for the full breakdown.

Older machines are also less compatible with new software, making them even slower as they try to run the latest operating systems. It also means that once your hardware is unsupportable, your machines and network are vulnerable to viruses.

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2. Server

If your business doesn’t already have a server…
Are you using an old PC as a server? PCs are not designed to be running constantly and have the potential to stop working. This leaves you vulnerable to losing all your data and the costly downtime whilst your makeshift server is being replaced. A server is more reliable, it is designed to manage, store and process data 24/7, 365 days a year. By implementing a network in your company, you will benefit from:

  • Increased security and data recovery
  • Ability to update all machines from central point
  • Virtual working
  • Shared resources
  • Larger capacity on faster workstations

Why not consider moving to the cloud…
By moving your network to a virtual server you will no longer need physical hardware that needs to be maintained or updated. Instead, for a monthly subscription your network, files, and data will be hosted online. The benefits are:

  • Flexibility – easily scale your business up or down when needed
  • Higher level of security
  • Less risk of downtime
  • Efficient data recovery
  • Business continuity in case of disaster

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3. SSD (Solid State Drive)

If you do not want to upgrade your hardware, installing an SSD is a good alternative. You can see a detailed list of the benefits in our previous post Supercharge your PC: 5 reasons why you need an SSD. Some of these include:

  • Breathe new life into an old machine
  • Energy efficiency – a longer battery life on your laptop and less energy needed to power your PC
  • Durability

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4. Switches

Network switches are a critical part of the connectivity structure between your end-user devices (PCs, Laptops & Phones etc) and your servers and internet connection. Outdated switches could be reducing your potential network speed by 10%. 100Mb switches are a common cause of a slow network and internet access, disrupting your employees from loading files, running database software, viewing websites and downloading emails. Replacing outdated switches with standard 1Gb versions will deliver the best end-user experience and speed up your working potential.

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5. UPS

A UPS (Uninterruptible power supply) is installed between the electrical mains and your IT equipment to protect your hardware from power surges and failures. This gives you enough time to save documents and to let systems shut down correctly, avoiding hardware damage from unexpected power surges and data loss.

At ITVET we design a perfect solution for your requirements. To discuss your hardware or your company’s IT efficiency contact us on 01279 464 470 or email [email protected]

Infographic: how much time is wasted by slow machines?

slow machines infographic

Slow machines may be the office joke, but did you realise how much time is wasted because of slow machines?

On average 30 minutes of time is lost every day due to lagging machines and crashes. That is 15.75 days lost every year! Buying new machines may seem like an expense but the annual profit loss of aging machines outweighs the one off cost of upgrading your IT equipment. Check out our infographic with the breakdown of how much you could be losing a year.

slow machine infographic

Our competitive workstation and laptop deals are designed to replace your older machines to make sure you are working at top speed. Our devices are in-stock and ready for fast deployment. Special requirements? No problem! We also source specific machines to fit any purpose and can upgrade devices to suit custom requirements.

Call us on 01279464470 or email [email protected] to discuss the best solution to your IT needs.  

Find out more about our hardware solutions on our website.


Sustainability: 5 examples of how sustainable tech improves productivity

IT sustainability

We recently visited Regent Street’s annual sustainability day at the newly refurbished 7 Air Street to discuss their environmental initiatives. From waste repurposing to endorsing health and well-being amongst their staff members, the management behind the Regent Street’s buildings are conscious of how their work affects their carbon footprint and the surrounding community. Introducing measures such as rooftop allotments and bee keeping, Regent Street Management Direct are pioneering interesting ways of promoting sustainability. We were at the event to discuss how technology reduces your carbon footprint and boost the productivity of your employees.

These five changes to your IT will improve your company’s sustainability but at the same can save you money too:


paper free

Encourage your team to go paperless

Printing documents wastes paper, toner and energy. Going paperless cuts down on deforestation, pollution and fuel consumption; do you really need a hard copy of that Excel spreadsheet? The benefits don’t stop there though, a paperless office is more organized and secure. Instead of searching through scraps of paper and needing giant filing cabinets to store documents, going digital allows speedier file searching, secure backups and a tighter hold of document version control.

If there are essential documents that must be printed, encourage double sided printing and ensure that your printer’s toner settings are optimized to the lowest settings. This saves on resources to guarantee that your machine is not using more ink than necessary.

Night energy saving PC

switch PCs off at night or when not in use

Encourage your team to turn off machines or on to power save mode at night or when they are away from their desks. This will save money on bills but prevents power wastage, improving your sustainability. Computers also benefit from an occasional reboot as it allows updates.

sustainable technology

Replace old hardware and processes

Old hardware is less energy efficient. We can provide you with lower energy, fully recyclable hardware solutions, saving you money on your energy bills. Updated equipment prevent your employees from being held back by slow, laggy, overheating machines, alleviating frustration and boosting productivity. Replacing redundant technologies such as fax or franking machines with newer technology allows speedier working and saves money on resources.

remote working

Consider working remotely

Allowing employees to work remotely cuts down on space needed in office with fewer desks and less hardware needed. Home workers pay for their own computers, electricity and other utilities saving you money. Plus, Reducing the number of employees commuting to the office cuts down the pollution caused by traveling. Video conferencing for meetings is a further example of how remote technology improves efficiency, by saving you on travel cost and wasted time. Again, this allows resources to be used more effectively and promote greener ways of working.

data automation

Can you automate this process?

Using software to automate processes where possible, reduces the amount of labour required for potentially simple tasks. This saves on resources and improves productivity by allowing repeated tasks to work seamlessly in the background so your team can work on more important tasks rather than inconvenient menial ones. Automation reduces errors, enforces standards and ensures accountability by taking out the potential for human error and being able to track steps of processes.

Once automated, collecting data from the different aspects of your business allows you to capture key info and help pinpoint where productivity can be optimized. This gives you insight into what parts of your company works well and what can be done to improve. The ability to streamline processes and work more efficiently as a company improves sustainability reducing lost time, benefiting the whole team.

If you would like to discuss how you can improve your business’ sustainability email [email protected] or call 01279 464 470.

Supercharge your PC: 5 reasons why you need an SSD


Is your machine slow and lagging? Does it take an eternity for programs to load?

If your machine is holding you back, then it may be time for an SSD upgrade. You may be worried that a new PC may be an excessive cost to your business. However, slow machines may be costing you more than you think!

Rather than replacing your PC or laptop entirely, you should think about replacing your hard drive and the best thing you can replace this with is a SSD. A solid state drive (or SSD) will bring your slow machine back to life – these are the top five ways that an upgrade will getting you working at top speed.


SSD infographic draft two

For more information email [email protected] or call us on 01279 464 470.

Find out more about our hardware solutions on our website


Review: The iPad Pro, is bigger always better?


The biggest debate since the Pro’s release is whether the iPad pro will replace the laptop and what is the functionality of an oversized tablet. We have been road testing Apple’s latest product in the ITVET offices to see if we have any answers.

Size – How big is too big?
Our first reviewer, ITVET Director, Richard Fountain, did have some initial misgivings about whether the size of the new tablet will affect the durability: “The first thing that hits you when you open the box is how big the iPad Pro is. In the hand it feels awkward due to the size, plus the thinness makes it feel like it is fragile and easy to drop. So a robust case might be required depending on the intended use. Don’t get me wrong it is very thin which keeps the weight down, but from a handling perspective it makes it difficult to grip in some respect.” The size seems to be the most commented upon feature in the first reviews. Although it may be uncomfortable to hold, the size of the screen is perfect for sharing. Whether sharing a trailer with friends for an upcoming movie or a sales presentation to your client, the high quality and scale of the screen allows for crystal clear viewing. As our director discovered, this latest edition to the iPad family is a perfect companion when working out of the office as it fits perfectly in an A4 portfolio case that was used before ITVET became paperless. “It was a perfect size for making presentations being fractionally smaller than an A4 piece of paper. Also making it a perfect replacement for A4 notepads for those paper bound diehards”.
So perhaps the question how big is too big, really depends on what you are looking to use the iPad for…

Purpose – Business or pleasure?

So the question everyone is asking – can the iPad Pro ever replace a laptop? While it may seem heavier and bulkier than all previous tablet versions, it is much less heavy than carrying a laptop. If your work takes you out of the office regularly it would be ideal to have a slick device that is ‘nearly, but not quite a laptop’ – although I’m not totally convinced how a bigger screen makes this any more of a laptop rival than the previous iPad versions. As Richard found whilst visiting a client, “the Pro was perfect for my presentation but that is only one use and one would not think this a big enough market to make it a success for Apple.” While the Pro is great for on the move it is not ideal for large word processing – trying to type large amounts of text is quite a task. Apple has developed a smart keyboard that would counteract this problem but equally this racks up the price on an already expensive device. The price of the iPad plus the smart keyboard is not that different to the price of a laptop.

pro pencil

Testing the Apple Pencil

With palm touch rejection and the introduction of the Apple Pencil, many of the new features seem to be design orientated. I did find drawing on the Pro a very enjoyable experience especially with the Apple Pencil. The pencil is very intuitive giving the affect and feeling of drawing on paper. Plus, from the perspective of a left-hander, I found the palm rejection great. Although there is nothing that can replicate the joy of drawing on paper, for practicality the iPad Pro probably wins. The Apple Pencil recognises different pressures so instinctively that sketching and shading feels and looks no different to anything in my sketchbooks. The size does make it uncomfortable and awkward to hold with one hand which would be an inconvenience if drawing on location. However, being able to instantly upload creations to social media or email is beyond useful and I imagine, in a business sense, how valuable it would be have the ability to share ideas so easily.

According to a lot of reviewers the surface Pro has already had many of these features, but as it seems to be the case with Apple, they have arrived late to the party but wearing a very slick outfit that has grabbed everyone’s attention. As it has been with their first smartwatch and adopting force touch in the latest iPhone, Apple grabs technology that already exists, brings it to a mass audience and gets everyone talking about how this is the beginning of the future. It is only since the Pro’s introduction that the laptop’s status is considered threatened – but even with further development could the iPad really ever cause the laptop’s demise?

For entertainment or home use the Pro’s hefty price tag may not be justifiable. Admittedly, the excellent quality of the speakers and screen image do make for great Netflix viewing. However, the size and weight makes it uncomfortable to sit or relax with, plus the screen feels too big and bright to sit that close to. I did find it effective to watch catch up tv whilst cooking – the speakers were loud enough to fill a room and the screen big enough to see from the other side of the kitchen.

So is bigger better? Sometimes – it really depends on how you use your tablet and what you are looking for. Personally, I found the features and the overall quality perfect and it was the first time I ever realised how inferior my old school iPad 2 really is. For me though, I may consider upgrading but the Pro is slightly too big for what I would use it for.


Dual Screen:
Because of the extreme size, split screens are where the Pro really takes off. The side bar is great for taking notes or quickly checking a second app. Dual screen allows two apps to be used at once, which is great for referencing websites while using the word processing or sketching apps, especially as each screen is about the size of a standard iPad Air.

Again, thanks to the size of the screen a full sized QWERTY keyboard is available on screen. This is particularly useful when typing email addresses where in the past I have had to switch between the letters, numbers, and symbols options multiple times. However, for word processing I think it would be tiresome to type long documents on a touch screen, even with the additional keys. This may be why Apple released the smart keyboard to run alongside the iPad, as otherwise it would never be a contender to replace the laptop.

dual screen

Dual screen feature

Battery life:
The battery life lasted well – although charging takes some time, even when on aeroplane mode. With regards to the Apple Pencil, it did seem strange needing to charge a pencil – although the battery life seems to be very good. It also felt peculiar that it has to be plugged into the charging socket on the iPad itself although the pencil does come with an adaptor so that a standard lightening cable can be used instead. With the pencil jutting out of the end of the iPad this doesn’t seem the safest method of charging but destruction test videos have proven that it is harder to break than it looks. Even, so it just appears awkward and you would have thought that with Apple’s design capabilities, they would have thought of a more inventive way.

Overall, I would say that practicality is key with the iPad Pro – in some ways it would be the Clarkes’ shoes of the fashion world. While David Attenborough documentaries do look quite spectacular on the Pro, the hefty price tag may be slightly too big to swallow for just Netflix, Facebook and Candy crush. The bigger scale allows for the Pro to be more functional for word processing or creating artwork – but it is less chic or slick as some of the smaller models. It may not be cute but it is much lighter than lugging around a laptop all day, if that is something that you do. In some ways I believe that the Pro is all about sharing – the ease of producing notes or sketches combined with the ability to send ideas back and forth would make discussion (particularly design based) faster and easier. I would say for the ability to present documents, designs and proposals, bigger may be better. Or possibly, bigger means more to share.


Please do not hesitate to contact us if you have any questions, email [email protected] or call us on 01279 464 470.