ITVET complete the transition of managed IT support for three shopping centres


Press Release: ITVET complete the transition of managed IT support for three shopping centres, recently adopted by Mapp property management. 

ITVET, were awarded the contract to transition the managed IT support for three major UK shopping centres at Eldon Square, Potteries Centre and Soar, Braehead, on behalf of property management agents, Mapp.

As an established managed IT support provider in the Retail sector, ITVET bring with them a wealth of experience in the property management sector. Due to exceptional circumstances, the IT services transition and upgrade project – which would normally have a minimum lead time of 6-8 weeks – was completed in just 7 days.

The project is a landmark for ITVET, achieving a rapid turnaround over multiple locations across the country. The programme allowed just 2 days on each site to fully transition all IT services, including new hardware installations and so required mobilization across the organisation.

With no prior access available, the implementation phase was planned remotely, entirely from technical documentation and network designs. ITVET had a window of just 3 hours to transfer all services, while the centres remained open throughout delivery. On top of this, there were hundreds of miles between sites, so the project role out required precision logistical planning, and left no scope for inaccuracy.

Daryl Fuller, Managing Director, ITVET group, said:

‘We were delighted to be awarded this contract by Mapp and it was a privilege to have the opportunity to work on these transitions with them. Today, the retail sector is in a state of flux, but we believe that this is the moment that will enable shopping centres to innovate, enhance and recover stronger.

For us, it was an opportunity to showcase the value ITVET brings to our customers. We provide services to around 400 shopping centres throughout the UK and Europe, so we know the market and the technology inside out. We are agile – we can mobilise quickly to deliver sophisticated, reliable managed IT services on request, and we can also offer long-term ongoing support.

In addition, we wanted to add value by transitioning and upgrading several outsourced services. We quickly simplified Mapp’s supply chain, assuring ongoing business continuity, and reducing risk by lowering the number of providers from four, down to one.

The whole transition programme was delivered on time, to budget and within the 7-day Go-Live window. It has been an enormous undertaking which has involved everyone pulling together, and we are extremely proud of the results’

By fully managing the supply chain, ITVET are guaranteeing the provision of expert support with a single point of contact. This includes Wi-Fi connectivity, cloud-based phone systems (including all lifts with a 50 port ATA), Cisco wireless networks for public and private use, switch infrastructure to service CCTV, footfall, and digital services.

ITVET also installed resilient servers with automatic failover and replication to Microsoft Azure, renewed all desktop IT hardware with high specification technology. All including 24/7 support meaning that the Owners, the management company (Mapp) and the shopping centre staff can be confident in their IT all day, everyday.

To see how ITVET can help your business, contact us here.


ITVET awarded ISO27001:2019 Certificate


Press Release: Managed IT Service provider, ITVET Ltd, achieve ISO27001:2019 for Information Security

ITVET are pleased to announce that they have achieved certification to ISO27001:2019 for Information Security. The fulfilment of this latest ISO standard substantiates ITVET’s exceptional data security practices, giving clients confidence in how security risks are managed.

With a surge in people working remotely due to the impact of Covid-19, the demand for businesses to secure their customers’ data has increased. Businesses will be looking to their managed IT service providers to ensure that vulnerability is mitigated through rigorous information security processes.

Becoming ISO27001 certified demonstrates conformity of our Information Security Management System (ISMS), providing customers with assurance regarding the security of our systems, and their data.

Head of Operations, Janet Conboy, commented:

“Information security is a primary risk for any business. With threats constantly changing and evolving, it is imperative that we are proactive in our operations to stay ahead to ensure that we provide the best security for our clients.

As a leading managed IT services provider to businesses around the UK, it is essential for our customers to know that their confidential information is secure and that any cybersecurity risks are mitigated.

Our software solutions are designed to enable our clients to harness the power of their data and so it is vital that we assure our clients that we protect that data, and with it, their company and its assets.

The ITVET ethos is grounded in dedication to continuous transformation. We have always placed information security at the centre of that and the ISO27001 certification is the highest standard in information security – offering our clients peace of mind and guaranteeing a partner who is dedicated to data security management.”

The international standard for implementation, management, and maintenance of information security within a company, is the latest ISO standard to be achieved by the company and follows the successful completion of ISO22301:2019 earlier this month. The final standard to be achieved will be ISO9001:2015 Quality management standard, which we aim to achieve by the end of 2020.


How to resolve Connectivity Issues when you are working remotely


Over the past 7 months, there has been a shift in the way we work. A large proportion of the working population has adopted remote working, and that has led to us all having to create the right environment for work, within our homes.

One of the most common challenges with home working is ensuring connectivity does not let you down for important Zoom calls or Teams meetings with clients.

If you have been having connectivity issues, here are our top 5 tips to get you back online quickly:

  1. Establish what you are using to connect your laptop to enable you to work remotely: This could be a VPN (virtual private network). It’s easy to forget to connect when you are rushing to login. Double checking you have connected to a VPN should be your first step.

  2. Check your WiFi connection: Is your ethernet cable connected to your laptop or are you connected via your WiFi router? If you are connected via WiFi, and you have recently started working from home, check that you are in a position your WiFi signal can reach. Opening doors or moving to a position nearer the router can help in the short term. Otherwise, check your WiFi password or contact your network provider in case of local outage. The best way to work from home would be using a wired connection direct into the router with an ethernet cable.

  3. Reboot your router and laptop to give your systems a refresh: An IT Technicians go to advice – turn it off and on again. This is often the solution. Once your laptop is back up and running, reconnect to your WiFi hub, and see if the problem is resolved.

  4. Internet still not working? Find out if anyone is streaming movies, downloading content or playing online games. Internet speeds can drop if your local WiFi connection is congested. Disconnect any devices that are contributing to heavy usage (you can reconnect these later).

  5. Check your internet speed at http://www.speedtest.net/ – For the best working experience you are looking for a download speed of 10Mbps and an upload of 5Mbps.

    Still experiencing issues? It may be that you require a signal booster to enable you to work effectively in your area. Email us directly at [email protected], for more information.

UltraHR Infection Control Feature Release

 

Press Release: Returning to a ‘New Normal’ at Work: UltraHR Adds New Infection Control Feature to HR Software to help fight COVID-19

Businesses across the United Kingdom have been adversely affected by the outbreak of Coronavirus and the introduction of strict lockdown measures in March 2020. With non-essential business premises now being encouraged by the Government to open their doors and resume trading from 15th June, owners and HR Managers are facing growing concerns about how they can keep their workforce safe.

The good news is: UltraHR has got it covered. With a brand-new Infection Control and Alerting feature, you can use your UltraHR software to screen employees across the whole company.

So how does it work?

Gone are the days of calling up your boss to report sick. UltraHR is a mobile-enabled sickness app that records symptoms, absence and lateness and alerts management automatically.

The advanced tracking features of this HR software make it easy for Managing Directors to quickly identify symptoms of Coronavirus in the workplace and reduce the risk of spreading the disease further. If an employee displays symptoms of COVID-19, for example, they are told by their app to self-isolate and seek medical advice. Meanwhile, Management can instantly notify colleagues via text and email of any contamination at their place of work, ensuring the safety and wellbeing of the wider team.

The alerting system uses prompts to assess an individual’s suitability to return to work. For instance, the software will trigger them to answer questions about their health and any symptoms they might have experienced during the last 48 hours. According to their responses, the app will either ask the person to stay at home or will notify them that a member of staff will be in contact to discuss their return. As well as ‘Yes’ and ‘No’ answers, the software also enables employees to provide more detailed information about the nature of their illness.

As we begin to return to this ‘new normal’, we must also find ways to effectively manage time and resources. At just the touch of a button, employees using the UltraHR software package can alert their managers that they are running late using their mobile device. Captured data can then be used to produce powerful insights into individuals’ attendance patterns as well as assess a team or department as a whole. Lateness frequency, common reasons for absence and the amount of work time lost are among some of the statistics that may be logged and used to identify ways to maximise staff efficiency.

“UltraHR is simple to use and provides us with an overview of personnel status at the touch of a button. We are able to oversee our staff from one dashboard and keep on top of everything we need to, streamlining our HR management.” – Leitz (UltraHR client)

For more information, visit uhr.org or get in touch with the lovely UltraHR team on 01279 464470.

UltraHR HR Software Sickness Infection Control


Windows 7 End of Life

 

Haven’t got time to read now? Download a copy to read later.

You may have heard or seen online about Windows 7 becoming “End of Life”. But what does that actually mean for your business? We have put together this article to give you a bit more information around what will happen on January 14th 2020, and what you can do to ensure your business is protected.


What Does “End of Life” Mean?

End of Life means that Microsoft are no longer providing support, updates, bug fixes or security patches for Windows 7. This allows Microsoft to focus on the newer software they have released, as Windows 7 is now over 10 years old.

Can I carry on using Windows 7?

You can. However, we strongly advise against it. Not only does this leave your business vulnerable to cyber-attacks, if you continue to use Windows 7 after January 14th 2020, you may no longer be GDPR compliant.

Can I just upgrade to Windows 10 without buying new hardware?

The short answer is yes. However, this depends on the age and spec of the machine you’re currently working on. Older systems generally can’t cope with Windows 10, therefore upgrading is sometimes the only option. Workstations usually have a life cycle of around 3-4 years, as after this point they start to become slow and unresponsive. If you’re running Windows 7, it’s more than likely that your machine is due for an upgrade.

What if my staff can’t work out the new system?

Our 24/7 UK Based Service Desk is on hand to answer any questions you or your staff may have about Windows 10. When our engineers are installing your new workstations, they will also be able to answer any questions or walk you through the basics.

Will this be a lot of hassle and downtime replacing the machines?

Not at all. Our engineers build your machines here at ITVET, ensuring all of your necessary software is installed. We then bring the machines to you and set them up in an empty office, room or clear space. Your staff can then remote into their new machine and check they are happy with how it has been set up. Our engineers then swap out the equipment, which takes about 10 minutes per person. Time for a cup of tea!

What about my files?

They will all still be there when you log back on. No disruption or data loss.

Will my 3rd party software still be compatible?

Upgrading your operating system may mean you have to update some of your 3rd party software too. There is the chance that if you stay on Windows 7, your software provider may withdraw support due to the insecurities of the operating system.

Will this cost a lot?

It depends on how many machines you have that are running Windows 7. Our prices are competitive, and we will never sell you something you don’t need. We have finance options available, so you can spread the cost evenly. If your team regularly struggle with slow or unresponsive machines, it may actually be more cost effective for your business to refresh your hardware.


If you are currently using Windows 7 and would like to discuss your options for upgrading, please get in touch. We will help you find the most suitable and budget friendly solution for your business. Give our team a call on 01279 464470 or fill out our contact form here.


Not what you were looking for? Head back to our homepage to see our full range of services.

 

Are you a business based in London? Head over to our dedicated page for IT Support London to find out we can provide exceptional services to your business, here.


Our Dedicated Leased Lines are now at their lowest ever price!

From just £299/month, you can bring your business up to speed.

Ensuring your internet connection is stable, fit for purpose and secure should be of the highest priority for your business, as down time can be extremely expensive and disruptive.

A Leased Line provides a secure, dedicated and private internet connection into your business and includes Service Level Agreements (SLA’s) to guarantee you the highest possible level of service.


Features

High Bandwidth

No matter what your bandwidth requirements, there is a Leased Line to meet your connectivity needs. With speeds up to 10GB, we can provide a tailored solution perfect for your business.

 

Resilient

A dedicated and secure Leased Line is one of the most resilient forms of connectivity. An uninterrupted internet connection to your business is necessary for you to operate at full capacity.

 

Mission Critical

A Leased Line is essential for companies who operate mission critical services for their organisation, that can’t afford to lose a connection to the internet, which is also perfect for remote working too.

 

Secure

With the ever-growing amount of online threats these days, a dedicated secure Leased Line and Firewall is imperative for keeping your company safe and secure.

 

Bring your business up to speed with a dedicated Leased Line from ITVET from just £299/month.

 

Call our team on 01279 464470, email us on [email protected] or visit itvet.co.uk/contact to discuss your requirements.


5 hardware upgrades for an efficient 2017

 

Purchasing new hardware may feel like an excessive cost to your business, especially if your machines seem to be working. However, by investing in your IT systems you will see the benefits dramatically outweigh initial purchase costs. A faster network and more efficient hardware will boost productivity allowing you to focus on growing your business. These are the top five pieces of hardware you should consider updating or upgrading in 2017.

PC icon

 

 

1. PCs and laptops

Have you been avoiding purchasing a new PC? Old machines are prone to faults and slow machines mean wasted time. For each PC or laptop older than 3 years your business is losing around £4,805 a year. See our recent blog post for the full breakdown.

Older machines are also less compatible with new software, making them even slower as they try to run the latest operating systems. It also means that once your hardware is unsupportable, your machines and network are vulnerable to viruses.

Server icon

2. Server

If your business doesn’t already have a server…
Are you using an old PC as a server? PCs are not designed to be running constantly and have the potential to stop working. This leaves you vulnerable to losing all your data and the costly downtime whilst your makeshift server is being replaced. A server is more reliable, it is designed to manage, store and process data 24/7, 365 days a year. By implementing a network in your company, you will benefit from:

  • Increased security and data recovery
  • Ability to update all machines from central point
  • Virtual working
  • Shared resources
  • Larger capacity on faster workstations

Why not consider moving to the cloud…
By moving your network to a virtual server you will no longer need physical hardware that needs to be maintained or updated. Instead, for a monthly subscription your network, files, and data will be hosted online. The benefits are:

  • Flexibility – easily scale your business up or down when needed
  • Higher level of security
  • Less risk of downtime
  • Efficient data recovery
  • Business continuity in case of disaster

SSD icon

3. SSD (Solid State Drive)

If you do not want to upgrade your hardware, installing an SSD is a good alternative. You can see a detailed list of the benefits in our previous post Supercharge your PC: 5 reasons why you need an SSD. Some of these include:

  • Breathe new life into an old machine
  • Energy efficiency – a longer battery life on your laptop and less energy needed to power your PC
  • Durability

Switch icon

4. Switches

Network switches are a critical part of the connectivity structure between your end-user devices (PCs, Laptops & Phones etc) and your servers and internet connection. Outdated switches could be reducing your potential network speed by 10%. 100Mb switches are a common cause of a slow network and internet access, disrupting your employees from loading files, running database software, viewing websites and downloading emails. Replacing outdated switches with standard 1Gb versions will deliver the best end-user experience and speed up your working potential.

UPS icon

5. UPS

A UPS (Uninterruptible power supply) is installed between the electrical mains and your IT equipment to protect your hardware from power surges and failures. This gives you enough time to save documents and to let systems shut down correctly, avoiding hardware damage from unexpected power surges and data loss.

At ITVET we design a perfect solution for your requirements. To discuss your hardware or your company’s IT efficiency contact us on 01279 464 470 or email [email protected]


Too many newsletters?

too many newsletters

Is your inbox a mess of promotions or company newsletters? Emails from legitimate companies are not technically spam but it is still annoying when your inbox is full of  company updates and discount offers from pizza chains. 

Instead of deleting these emails or marking them as junk it may be better for your inbox in the long term to unsubscribe from them. Legitimate emails will have an ‘unsubscribe link’, usually at the bottom of the email and often in very small text. (If you are having trouble finding the link you can press ctrl + F to use your browser’s search function – here you can type ‘unsubscribe’ to see the link quicker.)

unsubscribe-email-page

It may seem a chore but if you flag all spam emails in your inbox as they arrive you can unsubscribe from in batches rather than individually. In the long term you should hopefully see less of these memory taking nuisances! However, you should only click links in emails if you are certain they are from companies that you have used in the past or if you are certain they are genuine. For tips on how to spot a scam email, you read our previous blog post about phishing here.

For any enquiries email us at [email protected] or call us on 01279 464470.


Caution: Amazon Refund Scam Emails

amazon scam

We are seeing a huge increase in the number of phishing and malware loaded emails recently. The most common and very dangerous ones we have seen claim to be from Amazon confirming a refund.

There are many different types of scam emails so you really need to be on your guard, it is so easy to click on a link or open an attachment. The damage to your computer or network could be huge, and very costly to repair. If you receive any emails with attachments or links, even from a well-known source or colleague, stop, and take a moment to consider whether the email could be fake. Check the content of the email carefully, look for tell-tale signs, such as grammatical errors. Think whether you have recently done business with the supplier in question. If you are in any doubt do not open the attachment, or click any links.

Capture

Although there is no 100% way to stop all scam emails, it is still worth using a good quality hosted email filtering service, such as Trend Micro’s Hosted Email Security. As a rule this will stop around 90% of unwanted emails. Equally do invest in a leading brand Anti-Virus and malware removal tools. But even by deploying the best protection systems on the market, the best form of defence still remains as end user awareness.

If you would like a free no obligation consultation on how best to protect your company network, then call one of our security specialists today. For more information or any enquiries email [email protected] or call on our team at 01279 464470.