Hardware Repairs

Hardware Repairs

 

You don’t even need to get out of your chair!

These days mobile phones and tablets play an essential role in a company’s IT and communications, and individuals feel lost without them. So when they break you lose much more than just the telephone, i.e. email, calendars, Internet, apps etc. Therefore it is essential to use a provider that can repair your mobile device professionally in the fastest time possible.

For corporate clients we offer the easiest and quickest repair service, with a simple three step process.

  1. You Call or email the ITVET service desk
  2. We collect the device wherever you are, work or home
  3. We return the full working device back to you, usually within 48 hours*

 

We have been providing a first class repair service for Mobiles, Tablets and Laptops for many years. We have a team of expert engineers based at our ‘State of the Art’ workshops and ITVET HQ. We provide an unrivalled level of support with guaranteed Service Level Agreements (SLA’s)

Collect

As soon as you call or email the ITVET service desk our customer care team will arrange for our courier to visit your office or home address (same day if logged before 12am). Simply pop your device in to the pre-provided pouch, sit back and wait for our courier to call. Depending on your location it may be possible to upgrade to our express collection and delivery service, where we will aim to pick up and deliver on the same day! (Must be logged by 10am)

Repair

Once your item arrives at our repair centre, one of our specialists will carry out an initial assessment, usually within minutes of arriving. Once this assessment has been completed and you have been updated, we carry out the repair.

Return

Once a device has been checked by quality control, it is collected by our courier and delivered back to you at an address of your choice (we come to you). All repairs are guaranteed for a minimum period of, 12 months on parts, and 6 months on labour.

With guaranteed response times we’ll have your device up and running in no time

The Advantages

  1. Guaranteed response times mean that your device will be collected either same day/next day*
  2. We come to you – Whether at home or at the office we collect from you
  3. Service level agreements (SLA) means that we aim to repair and return your item within 48 hours*
  4. Our service is fully insured against loss or damage for your peace of mind
  5. All repairs carried out by our expert qualified technicians
  6. We take expert care of your device and data, so you are in safe hands
  7. We have years of experience carrying out repairs to the domestic and insurance markets

*working days, for contracted clients only