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support

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Existing Clients Log-In Support Contact Us Our SErvice Frequently Asked Questions Click here to chat live now with an advisor Enquire

To log a support request, it could not be easier. Via this website; Using the online helpdesk, or by using our “live-chat” service. By e-mail; Visit the contact page and click one of the “contact” links, then choose one of the available e-mail links. Telephone; Customer Care 0870-423-2757.

Once the support request is logged, we will normally contact you within one hour. This is our first level of support. One of our advisors will collect further information, and if possible try and resolve the issue.If the first level response does not resolve the issue, the request will be raised to level two. A service engineer will contact you, and, if needed, will remote in to the system to resolve the issue.

If the second level response does not resolve the issue, it will then be raised to third level status. This will require a site visit from an ITVET engineer. Again the response time will vary depending on the support package you have chosen.

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Sales and Marketing

Brian Harper

Sales Manager

Phone:   01279 800 101

Email:   [email protected]

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Support Services

Ted Nixon

Service Manager

Phone:     01279 800 101

Email:       [email protected]

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Emergency Support

Service Desk

Phone:     01279 800 101

Email:      [email protected]

Web:        www.itvet.co.uk/support

                 Locations:

Hertfordshire

ITVET Limited
ITVET House
London Road
Bishops Stortford
Herts
CM23 3DT

Tel: 0870-423-2757

London

ITVET Limited
2nd Floor
145-157 St John Street
London
EC1V 4PY

Tel: 0870-423-2757