IT Support Service

IT Support

Our Microsoft Gold accredited IT Support service is tailored to your business needs. And we work to develop a support solution that matches your company’s requirements, helping you plan for the future. We start by asking what isn’t working with regards to your company’s IT, and your current IT support service. As a fully managed provider of IT support and communications, we provide an end to end support solution.

Also, we analyse your IT and communications using a bespoke suite of specialist tools. So we get an accurate snapshot of your entire IT and communications setup. We conduct a comprehensive audit which is the first step in breathing new life in to your company’s IT. Then provide you with a key three stage IT audit report. This details the current situation, any issues, and what is required to resolve them. We also work with you to define a blueprint for the future of your IT

How we provide IT support

First of all we believe in proactive support solutions. And as such our IT support service includes proactive monitoring, maintenance. With scheduled on-site maintenance to ensure that your IT is working effectively for your business. Also our 24 hour UK based help desk service keeps your IT working efficiently and keeps your team working productively.

We work hard behind the scenes to keep your network performing to the highest possible standard. There are many times when our 24×7 monitoring service detects issues, which our engineers fix before it causes an issue. Also a Proactive and automated approach keeps our costs lower, meaning we can offer better value to our clients. So this is a win-win for both parties. If your current package is based on reactive support, your support company makes more money by selling you time! And worse still, you sit around unable to work while waiting for the support engineers to start work.

Our IT support ensures your IT is managed and maintained to the highest possible standards. And as a heads up, when we say unlimited, we really mean unlimited. Can your current IT provider say that?

  • Unlimited On-Site & remote Support
  • Unlimited Telephone & Email Support
  • Guaranteed Response Times
  • Monthly Server Checks
  • Initial Audit & Stabilisation
  • Unlimited remote Proactive Maintenance (updates, patches etc)
  • Anti-Virus Administration
  • Email Administration
  • Network Management
  • Backup Management
  • Network Monitoring
  • Domain Name Management
  • Disaster Recover Planning (Basic)
  • Ability To Log Tickets Out Of Hours (Surcharge Applies for any work carried out