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ITVET has achieved certification to ISO9001:2015, which sets out the criteria for a quality management system, signifying their third ISO certification achieved within three months. This standard is based on several quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
Achieving ISO 9001 reassures clients that the consistent, good-quality products and services they expect from ITVET is integrated into the fabric of the business processes.
The standard demonstrates the ability to consistently provide products and services that meet client and applicable statutory and regulatory requirements and offer enhanced customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
Richard Fountain, Director, ITVET Ltd, commented:
As a business, continuous improvement is in our DNA – And this includes quality across all facets of the business. ITVET have been aligning to ISO 9001 standard for several years and are very pleased that we made the investment to obtain certification.
We work with sophisticated steadfast organisations who partner with us because we offer resilient and sustainable solutions which are consistently implemented to the highest standards.
This third certification is the final ISO certification to be added to the existing ISO27001 and ISO22301 certifications achieved in 2020. For ITVET, achieving ISO9001 supports a holistic approach to improvement, and is a platform to propel continuous improvement of processes and policies.
The quality system will be systematically reviewed and improved by regular auditing and monitoring and regular management reviews and follows the Plan-Do-Check-Act. methodology.
Janet Conboy, Senior Compliance Manager, said:
When we started out on this ambitious goal of achieving three ISO standards within the first half of our financial year, we knew it was going to be an ask, but we did it. The road to certification has involved a methodical review of all core processes, suppliers, legal requirements, internal risks etc. to ensure compliance, then a communication cascade of the revised processes to all employees to ensure consistency.
I had complete faith in the team, and we have proven beyond doubt that we are a partner that is committed to securing and improving the quality of business through our IT service provision.