Close Call Us Full Form

Yes to marketing.

Please check this box if you wish for ITVET to send you news and updates via email.


Join Our Team

  • Vacancies
  • 3rd Line Support Engineer Description

3rd Line Support EngineerApply Now

£30,260 - £41,400including bonus

Based at our Bishops Stortford office you will be part of our Microsoft Gold certified Service Desk Team, dealing with 2nd Line technical issues for our clients. The majority of the time you will be providing remote support, but there will also be times when you will be required to visit our clients to carry out remedial and proactive maintenance which ocasionally may be out of hours or at weekends. 

As we are a managed services provider our engineers are trained to the highest standards in a multitude of different technlogies, so this position is ideal if you are looking for a career with real progression. 

You will 

  • An highly experienced and talented engineer who is looking to take the next step in their career.
  • Be a logical troubleshooter with commonsense, who is able to resolve issues that others cannot
  • Be able to communicate well with clients and colleagues alike
  • Have a high level of technical skills and knowledge (Brepth & Depth)
  • Be able to work under pressure and on your own initiative
  • Be willing to go the extra mile for our clients without being asked
  • Willing to be part of the out of hours on-call rota
  • Be willing to assist colleagues with techical advice and guidance
  • Fluent English speaking.

Skills required

  • MCITP level, or willing to prove ability to support at this level from previous or current position
  • Vmware/Hyper-V virtual server configuration
  • Server configuration and troubleshooting
  • Exchange migrations to 365
  • Active Directory support & configuration
  • Advanced Firewall and Router administration
  • Server migrations and installations
  • Good knowledge of leading Backup applications
  • Wireless Configuration & Support
  • 365 Exchange Online, with preferrably Powershell experience
  • Advanced support of MS Office - all versions.
  • Windows 7/8/10 Operating systems.
  • Wireless Configuration & Support
  • Advanced Firewall and Router administration
  • Advanced networking and connectivity skills
  • High level of proficiency in the following networking infrastructure: TCP/IP, SSL, BGP, VPN routing and switching protocols a distinct advantage
  • Willingness to own a problem through to solution

It would also be nice if you had some experience in

  • PowerShell scripting
  • Web and domain skills including editing DNS records
  • Azure configuration and administration
  • Knowledge of SAN configuration and administration
  • Hyper-V in a clustered environment
  • SQL Server administration
  • Some Cisco knowledge
  • Phone system troubleshooting/configuration
  • OSX desktop support

Benefits of working with us:

We offer in house training across the wide range of services we offer, and encourage and assist team members through technical professional qualifications, Microsoft or Cisco etc. which we will pay for. Whilst we like our team members to touch as wide a range of technologies as possible, we also believe that it is essential that we help you discover which ones you excel at.

We are innovators, and are proud to have established ourselves as market leaders in our field. With clients which include The Crown Estate, for whom we provide the IT & Communications for all of Regent Street, JLL, Cushman Wakefield, Fever Tree, and British Land to name but a few. 

This is an excellent opportunity for someone looking to take their thier first or perhaps second step in a career in IT with a company, which is going places.  We are proud to be a company that is different, but not just for the sake of it. We take great pride in the fact that we are a community, and as a community, everyone contributes and has a voice and is treated equally. Which is why we operate a performance based profit share scheme, so everyone can enjoy our not insubstantial successes. We are passionate and dedicated but that’s not just in providing the highest possible level of service, or that we develop ground breaking and innovative software, but in everything we do together as a community.

  • Our community benefit from an excellent range of benefits including, Healthcare, Gym/Squash Club, Pension, free Breakfast & Lunches, and much more. We probably have one of the best social calendars around, as we like to let our hair down and relax at the end of a hard day.



Why Us?

It makes sense to join a company that shares your vision. No matter what level of experience you have, if you have talent and your goal is to be the best, then we are for you.


We aim to discover your skill set. We then work with every member of the team to create a career path at ITVET or EntireData.

  • Team training and development is at the heart of our company
  • Weekly in-house training where team members decide the topics
  • Professional training courses and accreditations with industry leading brands such as Microsoft and Cisco
  • Each team member is given a personal training plan with set targets
  • Regular reviews and assessments to help you achieve your goals


Profit Share
Pension Scheme
Free Parking
Gym Membership
Free Tea/Coffee
Social Events
Private Health Care
Pool & Table Tennis
Free Fruit
Squash Club Membership
Free Breakfast
Free Lunch