Real Talk with the CEO: Meet Becky L

In this episode, Becky (Client Relationship Manager at ITVET) opens up about her unscripted journey transitioning from traditional account management into the fast-paced world of IT. She discusses the massive personal and professional leap of relocating across the UK for the role, overcoming the learning curve of a highly technical industry, and why emotional intelligence, communication, and human trust matter just as much as hardware and software in the tech sector.

Introduction to Becky

00:00:00 – Meet Becky & her role

00:00:13 – Why trust matters in client relationships

00:01:34 – Becky’s background & early career

Career & Culture

00:02:19 – Moving for the role & finding ITVET

00:03:12 – Why company personality stood out

00:03:40 – Interview experience & culture fit

00:04:31 – The importance of people & teamwork

00:05:42 – Open communication & feedback culture

Growth since ITVET

00:06:00 – Growth since joining ITVET

00:06:42 – Learning a new industry (property & IT)

00:07:25 – Understanding how IT supports buildings

00:09:16 – Learning through real-world experience

00:09:49 – First major success & client feedback

Evolution and Outlook

00:12:02 – Pushing through challenges & learning curves

00:13:28 – Teaching others & personal progression

00:14:24 – Honest advice builds client trust

00:16:16 – Adapting to different communication styles

00:16:52 – Future career ambitions