Real Talk with the CEO: Meet Matt

In this episode, Matt (Infrastructure Engineer at ITVET) opens up about how he reinvented his career path through self-study, industry certs, and a bold jump into the tech world. He breaks down his progression from handling first-line support calls on the helpdesk to managing core infrastructure and security setups -proving that natural curiosity, grit, and great interpersonal skills are the ultimate launchpad in IT.

Introduction to Matt & Getting Started

00:00:00 – Meet Matt & his role

00:00:46 – Life before IT

00:01:10 – University and career uncertainty

00:01:21 – Discovering IT as a career

00:01:31 – Starting with A+ certification

Joining ITVET & the Service Desk

00:02:41 – Customer service skills from previous roles

00:03:21 – Getting referred to ITVET

00:04:40 – Fast interview process & landing the role

00:05:16 – First week & going live on phones

00:05:50 – Starting on service desk

00:06:13 – Importance of certifications in IT

00:07:15 – Customer service still matters in tech

Growth, Infrastructure & Security

00:08:30 – Interest in cyber security

00:09:11 – Moving into infrastructure role

00:10:02 – Exploring different career paths in IT

00:11:29 – Building internal relationships

00:12:23 – Team player of the year award

00:13:00 – Real-world cyber security responsibilities

00:14:02 – Future goals in cyber security