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ITVET sets the bar high in first annual NPS survey

Jan 2024 • 5 min read

We are thrilled to unveil the outcome of ITVET’s inaugural Net Promoter Score (NPS) survey, which resulted in a fantastic achievement of +48. 

This outstanding accomplishment not only underscores the commitment of our team but also establishes a fresh benchmark for customer satisfaction within the technology solutions sector.

What is Net Promoter Score?

Net Promoter Score is a widely recognised metric that measures customer satisfaction and loyalty on a scale from -100 to +100, with scores above 0 considered positive and scores above +50 deemed exceptional. According to a recent report from SurveyMonkey, the average NPS score for a technology company was +35 in 2022/3.

ITVET’s +48 score in its inaugural survey is a testament to the entire organisation’s collective efforts, including the innovative development team, customer-focused support staff, and forward-thinking leadership.

What does the result mean for ITVET customers?

What does this achievement mean for ITVET’s customers? It signifies an outstanding level of satisfaction and trust. ITVET is not just a technology solutions provider; it is a strategic partner dedicated to facilitating the success of its clients.

The survey’s positive feedback highlights how ITVET’s dedication to providing high-quality services and innovative solutions tailored to clients’ needs has made a significant impact.

While celebrating this major milestone, ITVET is not resting on its laurels. We are committed to continuous improvement and setting even higher standards for the upcoming year. The goal is not only to meet but to exceed client expectations, providing solutions that not only address current challenges but also anticipate future needs.

Daryl Fuller, CEO of ITVET commented “We’re delighted with the results of the NPS survey. It shows that we are doing the right things when it comes to providing innovative products and services to our clients. I want to thank them for their honest feedback, which lets us know what we’re doing right and where we should focus our efforts on improving.”

What is next for ITVET?

In the coming months, ITVET will be implementing targeted initiatives to make our customers’ experience even better. Feedback received from the NPS survey will be instrumental in identifying areas for improvement and innovation.

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