Retail communication systems

Enhance the customer experience with a reliable phone system 

Our bespoke retail communication systems are tailored to meet your business needs. They provide everything you need for enhanced customer engagement and better operational efficiencies. Say goodbye to outdated phone systems and say hello to a cloud-based solution with advanced features and 24/7 customer support.

ISO 27001
ISO 22301
ISO 14001
ISO 9001
SSIP Certification

Reliable retail communication systems tailored to your exact requirements

  • Mobile phones
  • Customer service desk
  • Two-way radios
  • Stock room
  • Lift intercoms
  • Headsets

Key benefits of our retail phone systems


Boost productivity​

Our feature-rich retail phone systems are tailored to give your teams everything they need to do their jobs better. With high-quality technology and 24/7 support, our retail phone systems minimise downtime to keep your teams productive.


Enrich the customer experience

The retail industry is all about delivering great customer experiences. Our retail communication systems allow you to provide open communication channels and the level of customer engagement that modern shoppers expect. With improved quality and reliability, your customers can quickly and easily reach you.


Strengthen your security

Our retail communication systems use advanced security measures to protect your tenants, customers, and reputation.


Save money​

Our Voice over Internet Protocol (VoIP) cloud-based phone systems are cheaper than traditional phone lines. This helps to reduce operating expenses and increase your profit margins.

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A seamless installation process



We work with you to understand your needs, pain points, and business goals. We then discuss all the different options available to determine the best solution that meets your requirements.



We come out to your shopping centre to carry out an onsite audit. We assess the physical infrastructure to identify any potential challenges.



Once we have a clear understanding of what you need, we design a bespoke phone system that meets all your requirements. Our retail phone systems deliver all the functionality you need for day-to-day operations and are designed with precision to ensure the best performance and reliability.



We liaise with third-party providers to ensure a smooth installation process. The end-to-end process is tightly managed by your dedicated project manager to ensure that it’s completed within the agreed timeframe with minimal disruption to your retail tenants.


Monitoring & support

We monitor your retail communication systems around the clock, allowing us to quickly resolve issues before they cause disruption to your tenants. We’re also always just a phone call away with unlimited access to our 24/7, UK-based service desk.

We work with the best in retail​

The ITVET Team Outside Their Blue Head Office In Bishop's Stortford

Why work with us

Your trusted tech partner for all your communication needs


Retail experts

We have an extensive portfolio of over 350 retail clients, supporting over 4000 retail stores. Our client-base includes blue-chip property management companies such as JLL, Savills, and The Crown Estate.


Single point of contact

As your technology partner, we become your single point of contact and liaise directly with third-party vendors. Having one supplier that deals with everything makes life easier so you can focus on core business activities.


24/7 support

We offer a 24/7 service desk to match the long working hours in retail, including busy bank holidays and late night shopping.


Retail analytics software

Our feature-rich retail analytics software is revolutionising shopping centre management. Easily manage all your data streams from a single, simple dashboard. Instantly view parking, sales figures, footfall, tenancy, utilities, WiFi data and much more.

Partner with ITVET

Who we work with

Property managers

Shopping centre management teams

Property developers

Asset & fund managers

Retail tenants

Green Icon of Our Planet

We work in harmony with our environment

  • Blue triangle bullet point
    We’re certified with ISO 14001 for environmental management
  • Blue triangle bullet point
    We have several initiatives to reduce consumption, including paperless working
  • Blue triangle bullet point
    Sustainable processes are business as usual for us
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    We provide free environmental consultations
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    We actively support a circular economy
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    Our technology enables all buildings to become more energy efficient
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    We’ve reduced our travel and carbon footprint

What our
clients say

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It is a breath of fresh air to partner with an IT company like ITVET. From the onboarding, where the Projects team were absolutely fantastic in hand holding the Centre across the finishing line, to the Service Desk Team, who are so patient with us, and they really make things easy.

Harvey Centre in Harlow

Centre Manager

Really fast and attentive service, kept me in the loop as to what was happening. Can’t fault the service. Thank you!

Mermaid Quay

Company Representative

ITVET have proven to be professional and reliable in all aspects of their services they provide to the Shopping Centres. Any issues are resolved efficiently with minimum downtime experienced. I would fully recommend ITVET to any business.

Shrewsbury Shopping Centre

Centre Director

Speak to an expert

    *If you’re looking for job roles please visit the ITVET careers page.