Making your migration process simple
We understand the headache and hesitancy of switching IT providers. This is why we’ve invested significant time and resources to make our onboarding process painless, streamlined, and simple.​ A tightly run onboarding project avoids disruption and downtime for your tenants.
We have a large and experienced in-house mobilisation and projects team. ​
Every aspect of your migration will be project managed and planned to the highest level.​​
We engage with all third-party providers, ensuring they’re updated on every step of the migration to avoid disruption.
Our mobilisation is tightly co-ordinated to avoid any downtime and disruption, with out- of-hours resource if required.​
Our team will produce a detailed on-site audit plan to fully understand your systems and requirements.​
The entire project plan is regularly communicated to you. We keep you up-to-date every step of the way.​
Obtain high-level details of assets and handover information.
​Conduct a preliminary meeting with key personnel to understand the expectations of the audit and mobilisation requirements.
​Arrange ‘in-person’ audit to capture finer details of requirements.
​Liaise with all third-party providers to ensure a smooth handover.​
Obtain key contacts including any third-party systems, corporate IT access etc.​​ ​​
Identify and gather vital information including site photos, network, and cab diagrams.
Drill down on key services, such as backup, network security, and anti-virus.
A thorough audit of all hardware across the business.
Capture detailed records including make/model, asset tags, location, and support.​
Review services and business critical apps including email, broadband, and VPN. ​
Post audit meeting to confirm access to all systems, the install plan, and onboarding checklist are complete.​
Complete post audit onboarding meeting to flag any recommendations.​
Confirm the priorities and possible impacts of system migrations and prepare for any transitional actions.
​Send welcome pack to key members of the site team and conduct training on our dashboard.
Produce full project plan to ensure smooth transition of services.​
​Clear handover to service desk ahead of go live date to ensure full levels of service.​
Create and supply any support documentation, such as network diagrams.​​
Why work with us
We have a solid understanding of the unique IT challenges the property industry faces and the best technology solutions to overcome them.
We pride ourselves on our rapid response times. If you experience any IT issues, we resolve them as quickly as possible to minimise downtime and disruption to your tenants.
As your technology partner, we become your single point of contact and liaise directly with third-party vendors. Having one supplier that deals with everything makes life easier so you can focus on core business activities.
Our property management software collects all your data into one, easy-to-use dashboard, to help you analyse and drive performance. This includes parking data, footfall, sales reporting, utility monitoring, and much more.​
The ITVET Service Desk response time is amazing, I requested two separate things in a very short span and I am amazed by the quick response and action. This proves your IT Services are excellent, thank you.
Company Representative
It is really a pleasure to deal with anyone from ITVET, as well as being the best IT company I have ever worked with.
Community Co-ordinator
