ITVET complete the transition of managed IT support for shopping centres


Press Release: ITVET complete the transition of managed IT support for three shopping centres, recently adopted by Mapp property management. 

ITVET, were awarded the contract to transition the managed IT support for three shopping centres in UK such as at Eldon Square, Potteries Centre and Soar, Braehead, on behalf of property management agents, Mapp.

As an established managed IT support provider in the retail sector, ITVET bring with them a wealth of experience in the property management sector. Due to exceptional circumstances, the IT services transition and upgrade project – which would normally have a minimum lead time of 6-8 weeks – was completed in just 7 days.

The project is a landmark for ITVET, achieving a rapid turnaround over multiple locations across the country. The programme allowed just 2 days on each site to fully transition all IT services, including new hardware installations and so required mobilization across the organisation.

With no prior access available, the implementation phase was planned remotely, entirely from technical documentation and network designs. ITVET had a window of just 3 hours to transfer all services, while the centres remained open throughout delivery. On top of this, there were hundreds of miles between sites, so the project role out required precision logistical planning, and left no scope for inaccuracy.

Daryl Fuller, Managing Director, ITVET group, said:

‘We were delighted to be awarded this contract by Mapp and it was a privilege to have the opportunity to work on these transitions with them. Today, the retail sector is in a state of flux, but we believe that this is the moment that will enable shopping centres to innovate, enhance and recover stronger.

For us, it was an opportunity to showcase the value ITVET brings to our customers. We provide services to around 400 shopping centres throughout the UK and Europe, so we know the market and the technology inside out. We are agile – we can mobilise quickly to deliver sophisticated, reliable managed IT services on request, and we can also offer long-term ongoing support.

In addition, we wanted to add value by transitioning and upgrading several outsourced services. We quickly simplified Mapp’s supply chain, assuring ongoing business continuity, and reducing risk by lowering the number of providers from four, down to one.

The whole transition programme was delivered on time, to budget and within the 7-day Go-Live window. It has been an enormous undertaking which has involved everyone pulling together, and we are extremely proud of the results’

By fully managing the supply chain, ITVET are guaranteeing the provision of expert support with a single point of contact. This includes Wi-Fi connectivity, cloud-based phone systems (including all lifts with a 50 port ATA), Cisco wireless networks for public and private use, switch infrastructure to service CCTV, footfall, and digital services.

ITVET also installed resilient servers with automatic failover and replication to Microsoft Azure, renewed all desktop IT hardware with high specification technology. All including 24/7 support meaning that the owners, the management company (Mapp) and the shopping centre staff can be confident in their IT all day, every day.

To see how ITVET can help your business, contact us today.


How to resolve connectivity issues when you are working remotely


Over the past 7 months, there has been a shift in the way we work. A large proportion of the working population has adopted remote working, and that has led to us all having to create the right environment for work, within our homes.

One of the most common challenges with home working is ensuring connectivity issues does not let you down for important Zoom calls or Teams meetings with clients.

If you have been having connectivity issues, here are our top 5 tips to get you back online quickly:

  1. Establish what you are using to connect your laptop to enable you to work remotely: This could be a VPN (virtual private network). It’s easy to forget to connect when you are rushing to login. Double checking you have connected to a VPN should be your first step.

  2. Check your WiFi connection: Is your ethernet cable connected to your laptop or are you connected via your WiFi router? If you are connected via WiFi, and you have recently started working from home, check that you are in a position your WiFi signal can reach. Opening doors or moving to a position nearer the router can help in the short term. Otherwise, check your WiFi password or contact your network provider in case of local outage. The best way to work from home would be using a wired connection direct into the router with an ethernet cable.

  3. Reboot your router and laptop to give your systems a refresh: An IT Technicians go to advice – turn it off and on again. This is often the solution. Once your laptop is back up and running, reconnect to your WiFi hub, and see if the problem is resolved.

  4. Internet still not working? Find out if anyone is streaming movies, downloading content or playing online games. Internet speeds can drop if your local WiFi connection is congested. Disconnect any devices that are contributing to heavy usage (you can reconnect these later).

  5. Check your internet speed at http://www.speedtest.net/ – For the best working experience you are looking for a download speed of 10Mbps and an upload of 5Mbps.

    Still experiencing connectivity issues? It may be that you require a signal booster to enable you to work effectively in your area. Contact us for more information about our connectivity solutions.

Our Dedicated Leased Lines are now at their lowest ever price!

From just £299/month, you can bring your business up to speed.

Ensuring your internet connection is stable, fit for purpose and secure should be of the highest priority for your business, as down time can be extremely expensive and disruptive.

A Leased Line provides a secure, dedicated and private internet connection into your business and includes Service Level Agreements (SLA’s) to guarantee you the highest possible level of service.


Features

High Bandwidth

No matter what your bandwidth requirements, there is a Leased Line to meet your connectivity needs. With speeds up to 10GB, we can provide a tailored solution perfect for your business.

 

Resilient

A dedicated and secure Leased Line is one of the most resilient forms of connectivity. An uninterrupted internet connection to your business is necessary for you to operate at full capacity.

 

Mission Critical

A Leased Line is essential for companies who operate mission critical services for their organisation, that can’t afford to lose a connection to the internet, which is also perfect for remote working too.

 

Secure

With the ever-growing amount of online threats these days, a dedicated secure Leased Line and Firewall is imperative for keeping your company safe and secure.

 

Bring your business up to speed with a dedicated Leased Line from ITVET from just £299/month.

 

Call our team on 01279 464470, email us on [email protected] or visit itvet.co.uk/contact to discuss your requirements.