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Outsourced IT help desk services

We’re here for you 24/7 to keep your business moving​

We provide outsourced IT help desk services with our engineers just a phone call away. Our UK-based help desk offers 24/7 IT support, fast resolution times and an advanced ticketing system with a full audit trail. Whether you call it an IT help desk or an IT service desk, we’re here to support you with all your technology needs.​

HOME\ SERVICES \ IT SUPPORT \ OUTSOURCED HELP DESK

Outsourced IT help desk services

We’re here for you 24/7 to keep your business moving​

We provide outsourced IT help desk services with our engineers just a phone call away. Our UK-based help desk offers 24/7 IT support, fast resolution times and an advanced ticketing system with a full audit trail. Whether you call it an IT help desk or an IT service desk, we’re here to support you with all your technology needs.​

man and woman looking at computer screen
ISO 27001
ISO 22301
ISO 14001
ISO 9001
SSIP Certification

Why outsource your IT support to us?​

  • Day to day IT issues

    Day to day IT support and keeping your users’ systems going takes time and effort. Our 24/7 IT help desk is backed by our stringent Service-Level Agreements (SLAs) to deliver the reliable service your business needs with predictable costs.

  • Keeping systems going ​

    You may want us to provide IT help desk outsourcing while you work on your IT strategy and in-house digital transformation projects.

  • Monitoring and maintenance​

    Our systems and team are geared up for daily monitoring. You can rest assured that your systems are regularly monitored and in good hands.

99

%

CUSTOMER SATISFACTION

15

+

YEARS IN IT SUPPORT

4000

+

USERS SUPPORTED

500

+

CLIENTS SUPPORTED

Key benefits of IT help desk outsourcing​

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Keep your business moving​

Fast and efficient issue resolutions to keep your business moving. As part of our service, we can also proactively monitor your systems to prevent any outages.​

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Fill skills gaps

Recruiting, managing, and retaining technical people can be challenging. Fill your team’s skills gaps with instant access to our technical expertise.

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Cost savings​

Keep costs down and productivity high with extra resources added to your team without the costs of training or hiring.​

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Free up resources​

Free up your resources so you can focus on driving commercial success for your business. Don’t worry about office space or absence cover with an outsourced IT help desk.​

We’re trusted by over 500 clients

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The ITVET Team Outside Their Blue Head Office In Bishop's Stortford

Why work with us

Your trusted tech partner for all your IT needs 

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Microsoft Solutions Partner

As a Microsoft Solutions Partner, we have access to exclusive partner discounts that we pass on to our clients to save you money on licensing agreements.

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Highly skilled team

Our engineers are trained to a higher level than what’s expected in our industry. This means you can expect a high-quality service with quick resolutions.

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Rapid response

We pride ourselves on our rapid response times. If you experience any IT issues, we’ll resolve them as quickly as possible to minimise downtime and disruption to your business. ​

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Single point of contact

As your technology partner, we become your single point of contact and liaise directly with third-party suppliers. Having one supplier that deals with everything makes life easier, so you can focus on your core business activities.

Partner with ITVET

ITVET is perfect for your business if…

  • You’re a UK-based SME or large enterprise
  • You need a flexible and scalable IT package tailored to your needs
  • Compliance and security are a priority for your business
  • You want a single point of contact for all your IT requirements
  • You’re looking for an eco-friendly IT provider that aligns with your values

Switching to ITVET is quick and easy

When you switch to ITVET we promise a seamless transition with minimal downtime and disruption. Our experienced mobilisation team will tightly plan and manage every aspect of the migration. We’ll work closely with all third-party providers and ensure you’re updated every step of the way.

Green Icon of Our Planet

We work in harmony with our environment

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    We’re certified with ISO 14001 for environmental management
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    We have several initiatives to reduce consumption, including paperless working
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    Sustainable processes are business as usual for us
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    We provide free environmental consultations
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    We actively support a circular economy
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    Our technology enables all buildings to become more energy efficient
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    We’ve reduced our travel and carbon footprint

Discover more ways we can help you

What our
clients say

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It is a breath of fresh air to partner with an IT company like ITVET. From the onboarding, where the Projects team were absolutely fantastic in hand holding the Centre across the finishing line, to the Service Desk Team, who are so patient with us, and they really make things easy.

Harvey Centre in Harlow

Centre Manager

We commented in this office about the consistent high levels of customer service that we all receive from ITVET across all departments. They evidently have a high standard of customer service training that is utilised by the whole team.

Golden Square Shopping Centre

Client Representative

Outstanding support provided when we need it and special mention to all the team who have all been extremely helpful and patient.

Sarah Waddington Solicitors

Client Representative

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