Advanced retail communication systems

Streamline communications, cut costs, and stay in control

Our advanced retail communication systems are purpose-built for shopping centres, giving you complete control over daily operations. Whether you’re coordinating teams, managing tenant enquiries, or responding to incidents, our systems deliver a smarter, more efficient way to stay connected. With a scalable VoIP platform, reliable on-site equipment, and 24/7 expert support, you’ll benefit from crystal-clear communication across your entire centre.

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Reliable retail communication systems tailored to your exact requirements

Mobile phones
Customer service desk
Two-way radios
Stock room
Lift intercoms
Headsets

Key benefits of our retail phone systems

Boost productivity

Our feature-rich retail phone systems are tailored to give your teams everything they need to do their jobs better. With high-quality technology and 24/7 support, our retail phone systems minimise downtime to keep your teams productive.

Enrich the customer experience

The retail industry is all about delivering great customer experiences. Our retail communication systems allow you to provide open communication channels and the level of customer engagement that modern shoppers expect. With improved quality and reliability, your customers can quickly and easily reach you.

Strengthen your security

Our retail communication systems use advanced security measures to protect your tenants, customers, and reputation.

Save money

Our VoIP for retail solutions are cheaper than traditional phone lines. This helps to reduce operating expenses and increase your profit margins.

350

RETAIL CLIENTS

4000

STORES SUPPORTED

99

CUSTOMER SATISFACTION

15

YEARS IN RETAIL

A seamless installation process

Consultation

We work with you to understand your needs, pain points, and business goals. We then discuss all the different options available to determine the best solution that meets your requirements.

Assessment

We come out to your shopping centre to carry out an onsite audit. We assess the physical infrastructure to identify any potential challenges.

Design

Once we have a clear understanding of what you need, we design a bespoke phone system that meets all your requirements. Our retail phone systems deliver all the functionality you need for day-to-day operations and are designed with precision to ensure the best performance and reliability.

Installation

We liaise with third-party providers to ensure a smooth installation process. The end-to-end process is tightly managed by your dedicated project manager to ensure that it’s completed within the agreed timeframe with minimal disruption to your retail tenants.

Monitoring & support

We monitor your retail communication systems around the clock, allowing us to quickly resolve issues before they cause disruption to your tenants. We’re also always just a phone call away with unlimited access to our 24/7, UK-based service desk.

We work with the best in retail

Let’s collaborate

From offering expert advice to solving complex problems, we’re here to help.

Book a free consultation

Who we work with

Property managers

Shopping centre management teams

Property developers

Asset & fund managers

Retail tenants

The ITVET team standing outside the head office.

Why work with us

Your trusted tech partner for all your communication needs

Retail experts

We have an extensive portfolio of over 350 retail clients, supporting over 4000 retail stores. Our client-base includes blue-chip property management companies such as JLL, Savills, and The Crown Estate.

Single point of contact

As your technology partner, we become your single point of contact and liaise directly with third-party vendors. Having one supplier that deals with everything makes life easier so you can focus on core business activities.

24/7 IT support

We offer a 24/7 IT help desk to match the long working hours in retail, including busy bank holidays and late night shopping.

Business continuity

We offer comprehensive disaster recovery solutions to ensure your shopping centre operates seamlessly. Our services include robust data backups and failover systems, minimising downtime for critical systems such as Point of Sale (POS), security, and HVAC.

Partner with ITVET

ITVET is perfect for your business if…

You’re a UK-based SME or large enterprise
You need a flexible and scalable IT package tailored to your needs
Compliance and security are a priority for your business
You want a single point of contact for all your IT requirements
You’re looking for an eco-friendly IT provider that aligns with your values

Switching to ITVET is quick and easy

When you switch to ITVET we promise a seamless transition with minimal downtime and disruption. Our experienced mobilisation team will tightly plan and manage every aspect of the migration. We’ll work closely with all third-party providers and ensure you’re updated every step of the way.

Switch to ITVET

We work in harmony with our environment

We’re certified with ISO 14001 for environmental management
We have several initiatives to reduce consumption, including paperless working
Sustainable processes are business as usual for us
We provide free environmental consultations
We actively support a circular economy
Our technology enables all buildings to become more energy efficient
We’ve reduced our travel and carbon footprint

Discover more ways we can help you

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What our
clients say

It is a breath of fresh air to partner with an IT company like ITVET. From the onboarding, where the Projects team were absolutely fantastic in hand holding the Centre across the finishing line, to the Service Desk Team, who are so patient with us, and they really make things easy.

Harvey Centre in Harlow

Centre Manager

The professional, knowledge and service provided by ITVET really is second to none. Always calm and willing to help and go the extra mile. I cannot thank you all enough for the support and help.

Queensgate Shopping Centre

Company Representative

ITVET have proven to be professional and reliable in all aspects of their services they provide to the Shopping Centres. Any issues are resolved efficiently with minimum downtime experienced. I would fully recommend ITVET to any business.

Shrewsbury Shopping Centre

Centre Director

Advanced retail communication systems

Reliable retail communication systems tailored to your exact requirements