Snowbird Foods
Snowbird Foods is an award-winning leading supplier of food service, sandwich and ready meals. With a large UK production base, Snowbird Foods sits at the forefront of development and innovation. They are now one of the fastest in their industry to respond to new recipe challenges in the UK and Ireland.
The challenge
Approach
Looking to improve the overall service of their IT and technology, ITVET were invited to conduct an audit of Snowbird Foodsโ existing IT infrastructure.
- ITVET engineers surveyed Snowbird Foodsโ existing systems and solutions. A thorough survey highlighted areas of risk and those in need of improvement, before being presented in a final detailed report.
- Following the report, and in line with ITVETโs recommendations, Snowbird Foods invested in a full managed service which includes IT support and Microsoft Office 365.
- To meet the urgency surrounding their lack of IT support, ITVET were able to push their onboarding date forward. Reacting quickly to their business needs ensured that support and advice was readily available for Snowbird Foodsโ internal teams.
Results
Addressing the key issues surrounding customer service and support, Snowbird Foods now have access to professional IT support on demand.
- Response times have been vastly reduced with queries and tickets dealt with efficiently and held against SLAs.
- Hardware and software requests are installed quickly, minimising downtime, and evolving in line with business growth.
- The upgrading of their IT infrastructure is now conducted in real-time. Potential risks and vulnerabilities are proactively secured.
- Access to a dedicated account manager and a team of helpdesk experts provides technical knowledge on demand. ITVETโs consultative approach provides ongoing support and guidance to aid with future digital transformation plans.