Snowbird Foods is an award-winning leading supplier of food service, sandwich and ready meals. With a large UK production base, Snowbird Foods sits at the forefront of development and innovation. They are now one of the fastest in their industry to respond to new recipe challenges in the UK and Ireland.
To remain competitive Snowbird Foods rely on their IT systems to keep up with rapid changes in their industry. As the company continues to expand, issues raised with a previous Managed Service Provider (MSP) had started to put company growth at risk.
Poor customer service and the inability to react efficiently to business needs had begun to hinder productivity. Vital IT improvements were slow to be addressed, particularly the upgrading of their IT infrastructure.
Tickets and requests raised could take weeks, even months to be addressed. This sparked concern when security requests, such as firewall improvements, were not dealt with as priority. Potentially leading to vulnerabilities further down the line.
Looking to improve the overall service of their IT and technology, ITVET were invited to conduct an audit of Snowbird Foods’ existing IT infrastructure.
- ITVET engineers surveyed Snowbird Foods’ existing systems and solutions. A thorough survey highlighted areas of risk and those in need of improvement, before being presented in a final detailed report.
- Following the report, and in line with ITVET’s recommendations, Snowbird Foods invested in a full managed service which includes IT support and Microsoft Office 365.
- To meet the urgency surrounding their lack of IT support, ITVET were able to push their onboarding date forward. Reacting quickly to their business needs ensured that support and advice was readily available for Snowbird Foods’ internal teams.